Privacy Policy

1. Overview

StageSnap ("we", "us", or "our") operates the StageSnap mobile application and website at stagesnap.ai (the "Service"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information

When you create an account, we collect your email address and, if you sign in with Apple or Google, your name and profile information provided by those services. We do not collect payment card numbers — payments are handled directly by Stripe.

Photos You Upload

When you stage a room, you upload a photo. That photo is transmitted securely to our AI processing service to generate the staged result. We store original photos, generated images, project organization, and public share assets as needed to power your projects, history, downloads, and share links. You can delete your images and account data from the app settings, and deleted content is removed from active account surfaces.

Usage Data

We collect analytics data about how you use the app (screens viewed, features used, session duration) to improve the Service. This data is aggregated and does not include the content of your photos.

3. How We Use Your Information

• To provide, operate, and improve the Service
• To process your AI staging requests
• To manage your account and subscription
• To send transactional emails, account emails, and team invitation emails
• To respond to your support requests
• To comply with legal obligations

We do not sell your personal information or photos to third parties. We do not use your photos to train AI models.

4. Third-Party Services

We use the following third-party services to operate StageSnap. Each has its own privacy policy governing their data practices:

• Convex (convex.dev) — Database and backend infrastructure. Your account data and staged image references are stored in Convex.
• Google Gemini AI(ai.google.dev) — AI image processing. Your room photos are sent to Gemini to generate staged results. Google's AI data practices apply to this processing.
• Cloudflare R2(cloudflare.com) — Image storage. Uploaded room photos, staged images, generated renders, and public share assets are stored in Cloudflare's R2 object storage service.
• Stripe (stripe.com) — Web subscription, checkout, billing portal, and receipt processing.
• Apple / Google — If you sign in with Apple or Google, those platform services process the relevant credentials and account information.
• Resend (resend.com) — Transactional email delivery for team invitations and related account messages.
• Knock (knock.app) — Account and workflow notifications, including listing video claim notifications.
• Customer-configured tracking pixels — When a StageSnap account owner configures campaign tracking, postcard and campaign pages may load their Meta, Google, or TikTok tracking pixels.

5. Data Retention

We retain your account information while your account is active. Media is organized into project packages that can include original and MLS photos, generated images, audio, flyers, PDFs, source and generated video clips, and requested export files.

• Free accounts:a project's durable media remains available for 60 days after its last successful upload, generation, render, or export. Merely viewing a project does not restart the period.
• Paid accounts:durable media remains available while the paid subscription is active, subject to the plan's storage allowance. Moving to a lower paid plan does not delete media, although new storage work may be paused while the account is above the new allowance.
• Paid-to-Free recovery: when paid access ends, affected media enters a 90-day read, download, and restore period. Re-upgrading before the deadline cancels scheduled expiration.
• Your deletion choices: media you archive has a separate 30-day undo period. Full account deletion follows the account-deletion process and is not delayed by subscription retention.

We send expiration notices before automatic deletion. Expiration removes stored media bytes and disables affected shares, but may leave project names, timelines, recipes, job history, and deletion tombstones so the Service can explain what expired. Short-lived processing files and regenerable previews may be removed sooner. Legal, fraud-prevention, tax, security, dispute, or compliance records may be retained longer when required or reasonably necessary.

The media-retention schedule above takes effect August 15, 2026. Media already in an existing Free account is grandfathered from that effective date and will not be automatically deleted under this schedule before October 14, 2026. We will provide at least 30 days' email notice before the first automatic deletion under this policy, plus notices as an applicable package approaches expiration.

When you delete your account, we delete or de-identify personal data within 30 days, except where retention is required for legal, security, financial, or dispute obligations.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Data portability

To exercise any of these rights, contact us at support@stagesnap.ai. You can also delete your account directly from the app Settings screen.

7. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

8. Security

We use industry-standard security practices including HTTPS encryption for all data in transit and access controls for data at rest. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page and, where appropriate, by in-app notification or email. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: